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User/ Product Registration

1. How can I register?

-In the right upper corner you will find the button to register.
-You will have to fill-in the prompted fields, create a password, and accept the terms and conditions.
-Click on 'register'.
-Once your session is active, you will access your registered information – your products, service records, and purchases.

2. How can I log in from the webpage?

-In the right upper corner you will find the log-in button.
-To access use your previously registered e-mail address and password.

3. How can I recover my password?

-If you forgot your password, click on the Forgot your password? link.
-We will request your e-mail address to send you an e-mail with the instructions to recover your password.
-Once you receive the e-mail, click on Recover password. This link will expire after 30 minutes.
-When you access the link, we will prompt for a new password, you must confirm your password in the next field.
-Lastly, confirm by clicking on update.

4. How can I register my product?

-In the left upper corner, you will find the tab: Register your product.
-To create a client ID, you must register first.
-If you already have a record, please type-in your e-mail address and password.
-Once you are in your profile, you can register 1 or more products to your account.
-To register a product, fill-in the following fields:

  a. Model (required) and series (to find your product’s model/series, access the following link: ¿how can I find my model number?
  b. Date of purchase
  c. Place of purchase, you can select it from the drop down menu.
  d. Finish with the save changes button.

-You will receive an e-mail with your product(s) registration confirmation.

5. How can I locate my product’s model and series

-Just below the browser, click on ¿how can I find my model number?
-You must select your product’s category, and after that, the product for which you must validate model and series.
-You will be shown a picture of the product, and the possible places where you can find the model and series information.

Service and status

6. How can I request a service call?

-At the bottom of Home Page, you will find the 'Technical Service' icon, click on 'Request Service'.
-If you already have a user name, you can log-in to your account. If that is not the case, you will have to create an account. * Go to point 1.
-In the next step, fill-in your personal info and address.
-Next, fill-in the required service, select the previously registered products or you can register a new product *go to point 4, you must select a date to schedule the service you require and to write a short text describing the problem/service. Select the next button.
-Confirm your information and your request will be completed. You will receive a confirmation e-mail.

7. How can I know my service status?

-Log in to your account, you will have access to your service orders status.
-In My service orders section, you will find your services’ detail and status.
-Click on the Order detail button, you can read more about your service.

8. How can I find the closest service centers?

-To find your closest service centers, go to the central bottom part of Home Page.
-Click on Find locator, you must enable the know my location permit in some browsers.
-Fill-in your Zip Code to locate service centers.
-You will see the centers closest to you.
-The contact information for our Contact Center will appear below, in case you need them.

Your product information

9. How can I find my product’s information and characteristics?

-In the right upper corner, you will find the tab: About my product.
-Click on it and select the product you require.
-In the page, select your product. You can filter by brand. The filter option is located in the left upper part.
-The see product button helps you find the related information.
  a. Pictures
  b. Description
  c. Parts and Accessories
  d. Technical details
  e. Videos
  f. Manuals

10. How can I download my product’s owner’s manual?

-Go to the About my product section.
-In your product information, you will see the Owner’s manuals & downloads. You can download the corresponding manuals here.

11. How can I locate my product’s model and series?

-Just below the browser, click on ¿how can I find my model number?
-Select your product’s category, and after that, the product for which you must validate model and series.
-You will be shown a picture of the product, and the possible places where you can find the model and series information.

Payments and Invoicing

12. Which are the payment methods?

Mabe has several payment methods:

-Credit card: Visa, Mastercard or American Express.
-Debit card: Visa or Mastercard
-Paypal
-Cash. You can pay cash through a bank deposit receipt:
  Banamex
  Santander
  Bancomer
  Seven Eleven
  Oxxo
  Telecomm
*It is extremely important to pay no longer than 48 hours after receiving the e-mail with your order registration, otherwise, Mabe may cancel it.

13. How can I get my service invoice?

-If you need an invoice, in your service you can request to the technician. *You only can request an invoice if your warranty product is unavailable.

Parts / Accessories Purchase

1. How can I register?

-In the right upper corner you will find the button to register.
-You will have to fill-in the prompted fields, create a password, and accept the terms and conditions.
-Click on register.
-Once your session is active, you will access your registered information – your products, service records, and purchases.

2. How can I log in from the webpage?

-In the right upper corner you will find the button to create an account.
-To access use your previously registered e-mail address and password.

3. Where can I buy parts and/or accessories for my product?

-In the left upper corner, you will find the Parts & Accessories tab.
-Click on the tab and you will be able to select your product from the different families.
-In this section, you will see the parts related to your product and their characteristics.
-You can select the number of parts/accessories to buy and add them to your cart.

4. Which are the payment methods?

Mabe has several payment methods:

-Credit card: Visa, Mastercard or American Express.
-Debit card: Visa or Mastercard
-Paypal
-Bank deposit. You can pay cash through a bank deposit receipt in any of the following banks:
  Banamex
  Santander
  Bancomer
  Seven Eleven
  Oxxo
  Telecomm

*It is extremely important to pay no longer than 48 hours after receiving the e-mail with your order registration, otherwise, Mabe may cancel it.

5. How can I get my purchase invoice?

-If you need an invoice, when you fill-in your mailing address, you can fill-in the tax information in the required fields.
-The invoice will be request when you are in check out.

-To receive your invoice documentation you can request it here: servicio@mabe.com.mx within no more than 48 hours.

6. How can I identify my product’s part/accessory?

1. Identify the product model (Home) ¿how can I find my model number?
2. In the browse window, place the identified model.
3. Select your product
4. Select the how can I find my product generation?
5. Go to the Parts & Accessories section (bottom of the page)

7. How long is the delivery time for a purchased part/accessory?

-Locate delivery time next to the Add to cart button.

8. What is the scope of delivery area for material shipments?

-Shipment is limited to national territory.

9. Can I pick the purchased material up, in a warehouse?

-No, all our sales are for home delivery.

10. How can I check my order status?

-Access your account, in the parts & Accessories section, at the bottom, the My purchase orders section.

11. Where can I get a part/ accessory that is no longer online?

-Call our Contact Center:
  Traditional Line: 01 461 471 70 00 / 01 461 471 71 00
  Premium Line: 01 461 71 72 00
-Select option 3 of our menu (Sales of Parts)