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Privacy Policy

This privacy notice is designed to inform you about our practices regarding the processing of the information you could submit to Mabe México S. de R.L. de C.V., and/or any of its branches or subsidiaries, including but not limited to, Mabe México S.A. De C.V. (as a unit or as “MABE”), MABE protects and safeguard your personal data to prevent it from being harmed, lost, destroyed, stolen, lost, or altered, as well as its unauthorized treatment.

In the collection and treatment of the personal data you have submitted, we comply with all the principles under the Federal Law for Protection of Personal Data in Possession of a Person (the Law) and its Regulations: legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility.

The information collected is used for the following primary purposes: (i) solve questions and/or any procedure referring to repair services, either from a product warranty or not; (ii) generate statistic and/or market research reports; (iii) for advertising and marketing purposes for any of the products or services traded by MABE and/or any of its branches, parent companies or subsidiaries; and (iv) to comply with the applicable legislation, as well as federal and local requirements.

If you do not wish for your personal data to be used for the processing of personal data, you may notify us in no longer than 5 working days after granting your consent in the Notice herein. In these cases, your personal data, will be placed in the Exclusion List, where only the individuals authorized by MABE will have access to them. In case you require more information, you may request it by sending an e-mail to the following address: datos.personales@mabe.com.mx

We might share your personal data with the following third parties:
• The companies supporting us in managing and handling your personal data, and/or financial institutions, vendors or any other person related to the service.
• Any other MABE subsidiaries, branches, affiliates, or parent companies; and
• Federal and local authorities, in compliance with the obligations under the applicable legislation and/or in compliance with the requirements on their behalf.

Any third party with whom the said exchange is made, if any, will previously state their knowledge regarding this Privacy Notice and agrees to be bound by its terms.

You can contact MABE at any time if you wish to limit the use or disclosure of your personal data to stop receiving promotions, sales, and the advertising of products and services, by sending your request to the “Data Privacy” department to this e-mail address datos.personales@mabe.com.mx.

As the holder of your personal data, you can exercise your ARCO Rights (Access, Rectification, Cancellation, and Opposition to the processing of personal data), or revoke your consent for the processing of personal data granted to MABE by sending a request directly to the “Data Privacy” department at the e-mail address: datos.personales@mabe.com.mx; or, request it in writing to the following address: Palmas 100, Colonia Lomas de Chapultepec C.P. 11000, Delegación Miguel Hidalgo, Mexico City. Said request should include, at least: (a) name and address, or other means to communicate the answer to your request; (b) documents proving your identity or, when applicable, legal representation; (c) a clear and precise description of the personal data over which you wish to exercise any ARCO rights; (d) the express manifestation to revoke your consent for the processing of your personal data and hence, prevent them to be used; and (e) any other element that enables the localization of your personal data.

Once your request has been submitted in the pre-established format, the “Data Privacy” department will communicate, in accordance with Article 32 in the Federal Law for Protection of Personal Data in Possession of a Person, the result of your request.

The revocation and the exercise of ARCO Rights will be free of charge, as well as the reproduction in a simple copy or e-mail delivery.

If case of any update or modification, MABE will inform you through our www.serviplus.com.mx website.

Last update for this Privacy Notice: 07/July/2016.